Problem Solution Writing-World Credit Organization
9.2 Writing of problem solutions
Problem solutions can be broken down into the following components:
1. Title
It is often: ** company's suggestions on dealing with ** problems, solutions to ** problems, analysis reports on ** problems, and risk warning reports on **.
Second, the reason
State the reason of the case in a short language, such as: on a certain day of the month, our credit counselor received a question from your company, and now proposes this plan for reference only. There should be modest words in the case, such as: for reference only. If necessary, some statement words can be written: such as: This credit officer assumes that the relevant information is correct.
3. Ask questions
Clearly list the problems that need to be solved.
Fourth, analyze the problem
A correct analysis of the problem is the basis for effective problem solving. The focus of the problem analysis is:
1. Enter into an in-depth analysis of the causes of the problem, and use the method of stripping the cocoon to explore the root of the problem.
2. Conduct in-depth analysis and forecast on the development trend of the problem, and gain insight into the risks involved.
5. Solve the problem
This section is the heart of the text.
Credit practitioners can use credit tools to design specific solutions. For example, the practice of employee dishonesty risk control described in this article uses credit tools such as credit files, personal integrity certification, and conscience oaths to solve problems.
If possible and necessary, try to list three solutions for the customer to decide.
6. Conclusion
The words expressing humility should be added again in the closing sentence, such as: above, for information only. Some reserved language can also be used in the conclusion, such as: due to space limitations, some contents are not described in detail. Another example: the credit counselor has not yet done in-depth investigation and understanding of a certain issue.
Seven, signature
As a formal document, there should be the name of the credit practitioner, the official seal of the unit, and contact information.The above content is excerpted from "Building an Integrity Unit - ICE8000 Integrity Management" (written by Fang Bangjian, free to use, but please indicate the source)