Internal Complaint-World Credit Organization

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ICE8000 credit knowledge column
  • 1. "Introduction to ICE8000 Credit Knowledge"
  • 2. "Building an Integrity Unit——ICE8000 Integrity Management"
  • 3. "ICE8000 Credit Investigation, Analysis, Rating"

    • 6.2 Internal complaints

    Internal Complaint is a relatively simple credit punishment and dispute handling procedure designed by the World Credit Organization (WCO). /11.htm).

    6.2.1 Diagram of Internal Complaint Process

    Internal complaint flow chart

    6.2.2 Characteristics of internal complaints

    First, it is a rapid dispute resolution mechanism, especially for subjective dispute resolution.

    Second, internal complaint information is classified as confidential information, and it will only be disseminated publicly after it becomes effective.

    3. There are format requirements, which belong to formal credit evaluation information and need to be reviewed by ICE8000 credit institution. However, the complainant does not need to submit evidentiary materials, but only needs to submit a qualified "Internal Complaint Letter"; when the respondent objects, it only needs to submit a qualified "Internal Complaint Information Objection Statement", and there is no need to submit evidential materials.

    4. The punishment for internal complaints is low, and the degree of emotional harm to the parties is also low. Generally, conflicts will not be intensified, and it is suitable for the initial stage of credit punishment.

    5. Regardless of whether the information is effective or not, the internal complainant has the right to withdraw the complaint and directly delete the internal complaint information. But the respondent has no right to directly delete the information.

    Sixth, the liability for breach of contract is severe. If both parties to the complaint violate the honesty standard during the complaint procedure, they shall bear the responsibility according to the ICE8000 standard.

    7. If the obligor of the internal complaint (referring to the party who has the obligation of internal complaint in the CS clause) believes that the other party has breached the contract, he should first file an internal complaint in accordance with the "Internal Complaint Standard of ICE8000 International Credit Standard System". Before the end of the reconciliation period for objection resistance, no litigation, arbitration, administrative reporting and other procedures are allowed, and no complaints to newspapers, Internet and other media or any other forms of complaints or exposures are allowed. To avoid intensifying conflicts and prevent subjective cognitive errors and emotional impulses from causing undue losses to oneself and/or related parties.

    The above content is excerpted from "Introduction to ICE8000 Credit Knowledge" (written by Fang Bangjian, free to use, but please indicate the source)